Passion is Contagious

Here is my theory: whenever passion is present in a piece of art, a task, or a finished product, you can breathe it, smell it, experience it. For example: if you visit a restaurant and the chef loves what he does, you’ll taste it in your meal. If the restaurant...

Service Is an Incomplete Word

I was reminded of Michael Gerber’s new book, the E-Myth Enterprise when I was out shopping this morning and receiving the cold shoulder treatment in almost every store I visited: Uninspiring environment = unhappy employees = bad customer service = unhappy...
Delighting Yourself by Serving Others

Delighting Yourself by Serving Others

In today’s world changes happen so fast that its hard to keep up. The old way of doing business is crashing, new rules are being established, and if we want to understand them with our old thinking and communication habits we won’t be very effective. How can we...